PRESCRIPTIONS
A computer prints the prescriptions and monitors repeat prescriptions. It also
prints the labels for the items dispensed. The computers prescription register
contains all patients' names to enable us to operate a safe, efficient
prescribing system. Please make telephone requests for repeat prescriptions on
01872 562201. This is a dedicated 24 hour line for repeat prescriptions only. It
is a simple voice mail message which is easy to use and most patients find very
convenient. If you do not like this way of ordering you may leave a written
request or a marked repeat prescription form at the surgery. Some patients fax
repeat requests.
Repeat prescriptions will be given for one month's treatment at a time.
Prescriptions are ready to collect two working days (not including a Saturday or
Sunday) after ordering.
The computer system is set to give the amount and frequency of drugs as
prescribed by the doctor, usually enough for one month. If prescriptions are
ordered early we may need to enquire the reason to ensure that the correct
treatment is being given. The normal time to re-order is during the last week of
the current prescription allowing the two working days for processing and
checking.
HOME VISITS
Please make requests for home visits only when the patient, through illness,
is unable to attend surgery. Visits are usually undertaken after surgery hours
unless their nature is of an emergency.
We would appreciate if possible that the request be made early in the morning.
If a medical emergency arises out of hours, or between 1.00 - 2.00.pm, please telephone the Chacewater number (01872) 560346 and the call will be dealt with by the doctor on duty. Out of hours duty, at nights, is done by the practice partners on a rota basis during weekdays, or by Kernowdoc.
At weekends we share the on-duty work with the Carnon Downs Practice and Kernowdoc. You may be asked to attend a Kernowdoc Primary Care Centre or the Carnon Downs Surgery at weekends.
The health centre has toilet facilities for the disabled and there are no steps to negotiate. Disabled patients may be brought to the front door by car if necessary. Please ask for assistance from staff if you have any difficulty.
SPECIAL CLINICS
Incorporated in ordinary surgeries we offer various special services. These
include ante-natal checks, various chronic disease checks including diabetic
checks, well woman checks and health checks for men, blood pressure checks,
ischaemic heart disease monitoring, heart check ups and wart clinics. The
doctors also perform minor surgery and joint injections. The practice nurses
play an active role in many of these special activities. The doctors are all
fully qualified to provide family planning services. Dr. Evers and Dr. McDermott
fit coils. The doctors do not undertake home deliveries.
Special Clinics:-
| Well Woman | Hypertension & Coronary Heart Disease Prevention |
| Diabetic | Homeopathy |
| Minor Operations | Acupuncture |
| Verruca | Asthma |
The Practice nurses play an active role in many of these special clinics. In addition, the practice nurses perform many duties including blood taking, removal of stitches, vaccinations, dressings, ear syringing, taking smears and giving advice generally on preventative health care.
Dr Bolton runs a child health clinic on Monday afternoons.
Doctors Bolton, Evers and Gripper are all fully qualified to provide family planning services, including the fitting of coils. The doctors do not undertake home deliveries.
Dr Bolton has a qualification in Homeopathic Medicine and Dr Evers has an interest in acupuncture.
SHARING PATIENT INFORMATION
All staff have an obligation to safeguard the confidentiality of personal
information. This is governed by law, their contracts of employment and,
professional codes of conduct. Written consent must always be obtained from the
patient to divulge any information to a third party. This will be kept in their
medical records.